Meet Your Team

John ensures that professionals have the training and tools they need to succeed. He designs and delivers both sales and technical training for contractors, with a focus on helping them maximize the value of Pearl’s software and reports to highlight the value of your work.

Pamela provides training, fosters collaboration, and ensures agents are well-equipped to serve homeowners and buyers. Pamela plays a key role in uniting different parts of the home performance ecosystem to deliver better outcomes for consumers, contractors, and agents.

Nathan leads Pearl’s customer service team, assisting homeowners, sellers, and agents with listing and support needs. He ensures every customer receives timely, reliable help.

Casey leads Pearl’s Customer Experience team, aligning strategy and operations to deliver consistent value. He also creates content that empowers homeowners and supports marketing needs for agents and contractors.

Kerri manages Pearl’s data flows and billing operations, ensuring accuracy and efficiency across systems. She keeps operations running smoothly so the business can deliver reliable value.

 Jennifer drives process improvements and leads automation efforts that keep the CX team efficient. She helps streamline operations so the team can focus on supporting customers and partners